Social media and other websites offer a chance to get the word out about your business, take part in conversations about the industry and get feedback from your customers. It's a great opportunity, whether you're just venturing online for the first time or wanting to spruce up your existing online presence. When it comes to [...]
In the home inspection profession, quality photos and video are worth a thousand words–making your inspection reports more concise and to the point. At the same time, quality documentation helps protect your business from complaints and claims, so it's important to get the right shots. Follow these home inspection photo and video tips for the [...]
As a home inspector, a lot of your attention is focused on the document you produce at the end of a job—the home inspection report. It makes sense, since this is the report your clients need to make decisions about their homes. However, another document you hand clients early in the process can be just [...]
Incidents and claims happen, often when you least expect them. While you can't always prevent a professional liability claim, you can control how you respond to one. The importance of timely claims reporting can't be understated. The longer you wait to report a claim, the more difficult, costly and stressful it may be to resolve. [...]
Despite your attention to detail and professionalism, there may come a time when you make a professional mistake. Essentially, a professional liability claim alleges that a home inspector has made an error that resulted in a loss for the homeowner. Knowing the common professional liability claims can help you minimize your risk for a claim. Here's [...]
As a home inspector, you know that things don't always go according to plan. Success in home inspection always involves some amount of risk, but by building a risk management program, your business can manage those risks to better protect your employees from harm and shield your business from associated costs. Fundamentals of Your Risk [...]
Imagine you discover a client with a past-due balance has posted a negative review of your business on a popular social media platform. They tagged your Pillar To Post franchise's business page and people are commenting and sharing the post. How would you respond? How should you respond? Many people's first instinct is to defend [...]
As a home inspector, you've probably noticed that winter is a time when traffic congestion is at a peak but also dangerous. Parking lots are dark, roads are wet and icy and everyone seems to be traveling for the holidays. For those who drive for their business, it's a risky time of year. Follow these [...]
As a franchisee, you know professionalism and attention to the job is key to minimizing your risk of professional liability claims. But with everything that could go wrong, the prospect of a claim still seems daunting. Research shows that there are three common claims home inspectors face more than any other — those dealing with [...]
Everyone wants to be good at their profession. As a home inspector, it’s not enough to be the best at detecting defects in a home. No matter what you find, if you are not using effective communication with your clients, you are not doing a complete job. Luckily, with these tips, you can be a [...]